If you are not completely satisfied with your Real Fred Rosser merchandise, we will gladly accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of purchase. Please send sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably USPS. Your card will be promptly credited (less the initial shipping charges), and a return email will be sent to the provided email. To return or exchange an item, please follow these simple steps: Repack the gift in its original packaging, if possible, with the original receipt and message.
Include your order number in the following return shipping address:
(Your order number)
14740 McCormick St
Sherman Oaks, CA 91411
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Real Fred Rosser is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, Real Fred Rosser will reimburse the return shipping charges.
All orders are shipped by USPS based on your available shipping options on the site. Please allow 3-20 business days for Standard shipping. For international shipping, time may vary.